F&R Bronze Company Polices & Frequently Asked Questions

1.Shipping by UPS/ FedEx - Insured!
2.Orders ship within 24 to 48 hours on in stock items
3.Drop Shipping - No Extra Charge!
4.Marble Base and Shipping Included on small pieces
5.Tracking #'s are issued as soon as item is shipped, and available to our customers.
6. Corporate & Dealer Discounts Quantity Discounts - These discounts range from 2% - 4%. Keep in mind our prices are already wholesale.
7.Lowest Prices Guaranteed on comparable products we can not match prices on product made out of the USA or that does not match our product exactly.

Payment methods excepted:
You may use any major credit cards through our online PayPal shopping cart or you can call us toll free and we take all major credit cards over the phone. We do not take credit cards for orders over $3000 without prior approval. You may also pay with personal or company check or money orders.

Credit Terms:
FR Bronze is no longer offering new credit accounts due to the fact that we are wholesale. We require payment upfront for all purchases. Existing customers and Government Agencies with credit accounts will still be honored.

Our number one goal is costumer satisfaction:
Call us toll-free and let our friendly staff help you with your order today. Our number one goal is costumer satisfaction. Toll Free  1-800-664-4034

Damaged Goods:
Report all damaged goods immediately. Please save the original packing material and call or Email us to explain the damage. We will send UPS or the proper freight company to come pick the package up at your location. A replacement bronze will be shipped out immediately.

Returns/Exchanges:
30-day money back guarantee on all bronzes up to 100 pounds, minus shipping in both directions. All sales are final on bronzes over 100 pounds which include life size, monumental, and custom orders. For bronzes over 100 pounds: Exchanges or refunds will be made at the discretion of the management team with a restocking fee and minus shipping/ freight in both directions. Custom pieces are not returnable. Colors and details are not guaranteed to be exact likeness. Patinas are a chemical process and are not a paint. These are artwork items and are not manufactured, therefore every one piece is unique and one-of-a-kind.

Warranty:
FR Bronze provides a life time limited warranty against defects in materials and workmanship this excludes high polish and patina colors for any bronze we sell or produce.  Any and all defects must be reported to FR Bronze within 72 hours of receipt of product. All repairs and replacement costs will be assumed by FR Bronze if deemed damaged in shipping. This warranty does not cover any pieces that have been previously altered or repaired by anyone else other than FR Bronze. This warranty does not cover cosmetic modification of/ or to the product. Proof of purchase in the form of a bill or sales receipt must be present to obtain warranty. This warranty does not cover bronzes which have been damaged due to accident, misuse, abuse, fire, flood, "Acts of God," or other contingencies beyond the control of FR Bronze. Please keep in mind that bronzes develop patinas and change color with time due to aging, weather, and sun. Therefore, colors and patinas cannot be covered.